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ken0042 · 02-07-2009, 11:30 AM

Well, I just called and spoke to a CSR who seemed to be based in eastern Canada. (at 10:30 he told me to enjoy the rest of the afternoon.)

Anyway, I told him the issue, and that I was supposed to be grandfathered, and he said I should be getting the channels, and was going to be adding them back to my lineup. Now it has been an hour since I called, and although it "can take up to 2 hours" I still don't have them back. At least I can now call back and tell them that I am missing them, supposed to have them as confirmed by the last CSR.

Hopefully I win this round of CSR roulette.

02-07-2009, 11:30 AM	#10
ken0042 Playboy Mansion Poolboy Join Date: Apr 2004 Location: Close enough to make a beer run during a TV timeout Exp:	Well, I just called and spoke to a CSR who seemed to be based in eastern Canada. (at 10:30 he told me to enjoy the rest of the afternoon.) Anyway, I told him the issue, and that I was supposed to be grandfathered, and he said I should be getting the channels, and was going to be adding them back to my lineup. Now it has been an hour since I called, and although it "can take up to 2 hours" I still don't have them back. At least I can now call back and tell them that I am missing them, supposed to have them as confirmed by the last CSR. Hopefully I win this round of CSR roulette.