[Phanuthier]

Originally Posted by Resolute 14

About three o'clock, we get assigned a call by a user who says the request is "urgent". She needed some finance data zipped, encrypted and burned to a CD so she could courier it out to an agent of some kind. My boss dumps it in my queue, even though it obviously is not a tech support call, but a DFU who can't operate her own computer properly.

Less than ten minutes later she caught one of my co-workers in the hall, and tore a strip off of him because we hadn't responded to her yet. He never saw the call, so had no answer, he came back asking our boss and I what was going on. We told him I had the call, but I was busy dealing with real problems, like users with broken computers, and would get to it when I could. He called the user and told her this, at which point she started getting upset again, saying it was critical and had to be done immediately.

what a (female dog)