[Traditional_Ale]

Originally Posted by BlackArcher101

Experience 1
Work done in Lethbridge
-New tires all around
-retorqued the lugnuts myself around 300 km after installation (to 100 ft-lbs, but a torque wrench won't tell you if they were torqued too high beforehand)
-rear wheel falls off going 120 km/h on hwy 3 at @11pm around christmas time (lugs sheared off & nuts still on other half) Good spark show though.
-spent christmas vacation fixing truck and finding identical replacement wheel

The wheel bounced over both oncoming lanes of traffic, to land in a farmers field nearly 1km away. It ran into irrigation pipe and had bent the middle in about 2m. It would have hit a farm house if it wasn't for the pipe.

Store didn't comment on it, nothing happened with it. Not worth the time or cash to further pursue it.

Experience 2
In Edmonton, I brought my truck in for free tire rotation. I waited in line to give my keys, and the 2 people in front of me were there to complain about shoddy work done (should have clued in, but since I'm a fool, I decided to give them a chance). One of the guys got scammed on the brakes (charged for new pads, never changed them). So they finally wheel my truck in, and I watch them rotate. The kid putting them back on didn't even rotate them correctly. Just did back to front, not side to side as well. He also reefed on the torque wrench really hard when torquing them. That's a no no. You turn lightly until it clicks. You don't raise yourself off the ground then slam yourself down onto the wrench, thinking the torque you just applied is close to the setting.

Since he was putting so much into it, the kid also slipped and hit part of my body... luckily he didn't scratch the paint.

So I watch him finish up and go out to pick up my keys. By now, I'm pretty leery on the work done, so I check all my wheels. I get to the passenger side front and WTF?!?! There's a god damn STUD missing... I go in calmly and explain to the manager that words can't describe this and to come out and look for himself. Sure he enough he sees it and says "Huh, that's strange... are you sure it wasn't like this when it came in?"... After telling him no, he goes back to the young punk tech who did the rotation and comes back to say "Ya, he sheared it off when he was torquing them... if you want to come back tomorrow we can replace the stud, I wouldn't worry about driving with only 4 studs out of 5... it will hold just fine, they are designed that way". EXCUSE ME??? You first don't apologize that the tech tried hiding the fact I was missing a fairly important piece of the vehicle, THEN you recommend I continue using it? LOL Needless to say, I made them tow it elsewhere to get fixed that same day. God knows how many other people have driven away with a lug or two missing.

I had to buy a 1 and 7/16ths wrench to replace my Tie-Rods. I just imagined beating the punk to death with it. Its like the size of my arm. 14 bucks at Princess Auto.

So needless to say... if I ever bring my vehicle to get tire work done... I will always remove the lug nuts when I get back home and retourque to the proper spec... it's the only way I'm sure it was done right.

Amen.

EDIT: I can't get the second experience to be a single quote. My adjustments do not save. Any ideas?