Quote:
Originally Posted by Hemi-Cuda
this is correct. how it was originally setup was you would need a bandwidth violation ticket in the troubleticketing software, then the modem bandwidth monitor would be viewable from secure.shaw.ca (if a customer asked to view it without first getting a warning, a TSR would create a dummy ticket). what's funny now though is that a new trouble ticketing program was created rendering the old one obsolete EXCEPT for the bandwidth portion, which apparently the new version doesn't support. so now we keep a server running the old software that no one uses for the sole purpose of creating bandwidth tickets so people can view their modem usage
so yes, if you're curious you can phone the tech support line and they can enable your modem usage monitor
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This is why I have it built in to my router firmware!
