Is it possible he was referring to visual voicemail? If it was, it's just a visual list of your voicemail to pick from instead of having to listen through all your messages. Very handy, but hardly something to phone home about (pun totally intended).
Truthfully it sounds like you managed to get a real ###### marketer. Not that I'm sticking up for Rogers, I just have had relatively good service from them in the past. You may have just scored a really bad apple.
Oh and I hate Telus.
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