Holy hell I'm so frustrated with Rogers right now.
I get a call yesterday from some nice lady asking me to rate the service that Rogers has offered me for the duration of my contract. I tell her 2.5 out of 5 and then explain my reasoning. She then asks why and the conversation moves into the details of my contract. I ask for the buyout rate, so that I can go to Telus for a different plan. She then says Rogers will match that plan and move from there. So she quotes me a price for my plan and then gives me the price of the iPhone after I sign that contract. I tell her to call me back tomorrow to finalize (so I can go see if the deal was actually worth it)
Today, some complete ###### calls me who is very rude and abrupt. Tells me what the lady quoted me was completely wrong, and starts quoting me plans that are WAY above my price range. For 30 minutes this guy talks in circles about iPhone plans and Virtual Voicemail and yadda yadda yadda. I then ask again for the buyout rate on FIVE different occasions and he keeps talking around it. Finally he asks why I'd like to buy out, tell him about the Telus plan and he starts saying we are comparing apples and oranges because of VIRTUAL VOICEMAIL.
1. WTF is virtual voicemail.
2. Don't lecture me like I'm a god damn child.
I'm tempted to just call customer relations and give them a piece of my mind right now.
In conclusion...
