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getbak · 01-10-2009, 10:09 PM

What did he get for the $6,000?

Is hosting included? What kind of hosting plan is it, and for how long is it? Did they write all of the content on the page or just slap something pre-written into the design? How long is the domain name registered for?

To go along with that, what are the future costs going to be, and how often will they be required? Also, who will handle domain and hosting renewals?

How much input did your stepfather have in the process?

How does the affiliate marketing scheme work? Is it pretty much automated to join and get paid? Who handles paying the affiliates?

How does ordering and receiving the book work? Who handles the money and the shipping?

Without knowing how much of the $6,000 went towards the behind-the-scenes stuff, it's hard to say if it was overpriced.

What was your stepfather promised for the price, and what does he feel was not delivered?

Did he get an itemized breakdown of the costs, or was it a flat-fee? Did he know it was going to cost $6,000 when he signed the contract, or was the final price a surprise? If it was a fixed price, he should get the changes he wants until he's satisfied.

What doesn't he like about it, what would he want changed, and why didn't he tell the designer that he didn't like it and ask for it to be changed?

There was a breakdown somewhere in the process for a site to get to the stage it's at and the customer to be unhappy with it. Either there weren't enough steps of approval in the process where your stepfather could say "wait, I don't like that" (which is the designer's fault), or your stepfather was asked for his feedback and he gave his approval, so the designer had no idea there was a problem (which is your stepfather's fault).

Finally, how much shopping around did your stepfather do before deciding to hire this company? Why did he go with them over someone else? What were the comparable prices?

Without knowing what was promised, it's hard to say if it was underdelivered, or simply the expectations were too high.

01-10-2009, 10:09 PM	#5
getbak Franchise Player Join Date: Feb 2006 Location: Calgary, AB Exp:	What did he get for the $6,000? Is hosting included? What kind of hosting plan is it, and for how long is it? Did they write all of the content on the page or just slap something pre-written into the design? How long is the domain name registered for? To go along with that, what are the future costs going to be, and how often will they be required? Also, who will handle domain and hosting renewals? How much input did your stepfather have in the process? How does the affiliate marketing scheme work? Is it pretty much automated to join and get paid? Who handles paying the affiliates? How does ordering and receiving the book work? Who handles the money and the shipping? Without knowing how much of the $6,000 went towards the behind-the-scenes stuff, it's hard to say if it was overpriced. What was your stepfather promised for the price, and what does he feel was not delivered? Did he get an itemized breakdown of the costs, or was it a flat-fee? Did he know it was going to cost $6,000 when he signed the contract, or was the final price a surprise? If it was a fixed price, he should get the changes he wants until he's satisfied. What doesn't he like about it, what would he want changed, and why didn't he tell the designer that he didn't like it and ask for it to be changed? There was a breakdown somewhere in the process for a site to get to the stage it's at and the customer to be unhappy with it. Either there weren't enough steps of approval in the process where your stepfather could say "wait, I don't like that" (which is the designer's fault), or your stepfather was asked for his feedback and he gave his approval, so the designer had no idea there was a problem (which is your stepfather's fault). Finally, how much shopping around did your stepfather do before deciding to hire this company? Why did he go with them over someone else? What were the comparable prices? Without knowing what was promised, it's hard to say if it was underdelivered, or simply the expectations were too high. __________________ Turn up the good, turn down the suck! Last edited by getbak; 01-10-2009 at 10:12 PM.