[Gravitykillr]

Originally Posted by jydk

I went inside a Shell Gas station and used the bank machine. I requested for $60 dollars, and was given two Twenty dollar bills and one five dollar bill, and the receipt showed $61.50 ($1.50 for fee).

So as you can see I am short $15

The bank machine is owned by Scotia Bank, so I called and spoke with a CS representative from Scotia; he told me that the machine should, by tomorrow, automatically credit my account for the shortage, as it will recognize the bill discrepancy.

Once in the past, I withdrew money from an ATM right inside a CIBC, the machine shorted me a twenty, when I went to the teller, my account was already credited. That I can understand, as I’m sure it must count the number of bills it dispenses, but the machine inside the Shell only dispenses in multiple of twenties, so I would assume that there would be no currency smaller then twenties. So I’m thinking the five was in the machine representing as a twenty. So I am sure the machine will think I got the right amount, and I will not get a credit.

I am posting this to see if anyone knows about ATM’s, and if there is something that reads the bills as they are dispensed, and would recognize the error.

If I don’t see any credit, is it worth my while to doing anything about it?

The way I see it is I lost $15, a small amount of money that’s not going to effect me, and if I try and get it back, I will probably be unsuccessful, as I can’t exactly prove it, and now be out bunch of my time.

Has anyone else had any problems with ATM’s?

As a bank employee first step is to talk to Scotia and see if they'll give you the $15, if not call/or go into your branch and have them initiate a trace request, don't expect it to happen quickly because Scotia then gets 90 days just to tell your Branch if they are going to look at it. Scotia will Audit the machine to make sure the money was right if their systems check out not missing any money you never use a Scotia ABM machine again, if you get your money back 3 months later you'll wonder what it's for until you get the letter of your trace results, the only real downside of this is that most Banks that I've heard of (including the one I work for and no it's not Scotia) charge a nominal fee to have the trace done.