Can't believe I'm going to defend Telus here, but you can get that as one of your calling features in your bundle. For example the calling bundle I have includes 2 calling features, and other bundles include more. Telus just has that as a stand alone price.
As for why I dumped Shaw and went back to Telus- Shaw now has some major customer service issues. If you haven't had to call them recently; good. But they are no longer the company of choice for me.
And if you want to switch back from Shaw to Telus, tell them you want the Winback department, and when you get through ask for their direct number. Winback customers have the option of automatically talking to 2nd level CSRs.
|