I suggest you call
Tony Tighe -
Consumer Advocate
for Global TV....
http://www.globaltv.com/globaltv/cal...4-2d92c70b2cdf
This is probably a story they would love to get their hands on... Big cold snap in Calgary, people's furnace stop working and they are in danger of freezing to death in their own home, rip-off furnace company fixes furnace but charges an exorbitant price thus taking advantage of the home owners dire situation.