Quote:
Originally Posted by MrMastodonFarm
Anyone know how long it usually takes to get back? I sent it away last Tuesday, so about 8 business days now. It seems you send them away, and don't hear anything back. I'm paranoid like that.
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Apparently the 2-3 weeks they say really means about 2 months. At least it will for me.
My RROD happened in the first week of November. I called XBOX right away to get serviced...and the problems began. I ordered the email shipping labels so I could ship it out quickly. Email label never came. Tried again a couple times. Each time you wait 24 hrs for the email. Never came. Finally after about 5 service requests and a week later, I said "f*** it, send me a box"...So I wait for the box, which didn't come within the 3-5 bus days they told me..took a couple days more. Then I promptly shipped it. I've been tracking things closely to ensure I get the console back before the 24th, which is when I leave for Calgary..the best time for me to play is over christmas holidays. Last week, Dec 9, I get an email saying console repair is complete....apparently they are supposed to send you another email with tracking info once its shipped. Now, Dec 17th, no email, and the bloody thing still hasn't been shipped. If the console is fixed, how hard is it to put in a box and send it out? Certainly shouldn't take more than a week.
Anyways, call XBOX "support" today, ask them to find out why I have no tracking info, apparently its still at service centre waiting to be shipped. I tell them my situation that I'm leaving town on 24th. They tell me I have to tell purolator to hang on to it at one of their depots while I'm gone, or it gets sent back to xbox service centre. I tell them "i have no tracking number".
I had always heard about the repair being a smooth service, but its been a major pain for me and I will have been without the console for about 2 months by the time I get it again, despite every effort to act as promptly as possible from my end.
I told the guy today MS has lost me as a customer, and they have. I was even gonna buy a new laptop soon, now that will most likely become a mac. Some of the worst customer service I've ever experienced.
PS3, here I come.