I was actually tempted to tell them to please quit holding back information on my account. I was a power seller in that period of time and reported it all to CCRA. It really isn't eBay's place to tell me that they are withholding info that gov't is asking about me.
But I agree they are going downhill. During my recent efforts to sell my extra NFL tickets I had to fight with them trying to explain that sellers on the US site have an advantage because an eBay utility gathers extra info like # of seats, section #, etc and eBay.com allows you to search on that criteria. So basically if somebody was looking for 2 seats to the game my pair wouldn't show up in the search.
Their final answer was to print screen somebody else's and pay for an extra picture in my auction.