I have a great story about Rogers and the problem I am dealing with. A month ago my wife lost her cell phone, so we called rogers and had them de-activate the phone. Well after not being able to find it we had to get a new phone, well the cost of a replacement phone is very expensive, so when i called rogers I got them to close our family plan without paying the buy-out fee, and set up 2 new plans with new phones for us. We each chose the my5 local plans with the limited time deal of the 6 gig/30$ data plan. When my wifes phone finally came in the mail to set-it up, the csr on the phone told her that she didnt have a data plan and that she should get one. She told them that she should have the 6 gig plan, they said it was no longer availiable. I called back that afternoon, and straightend it out, they will give my wife the new 6 gig plan when the blackberry plans come out, for the 30 dollors/month. But here's were it gets messed up, they tell me that my phone a new Iphone is coming in the mail, and that I should send that one back, goto a store get one, and set-up that and charge it to the new account which we just setup on the same plan, a my5 local with a 30$ 6 gig data plan. SO i pick up the phone, and everythingis great for a week. then yesterday, my hone just stops, working, well, because i took my old sim card from my old phone, and put it in my new phone, something didnt register, anyways when i set up the phone on a new sim card and my data plan was lost and now, they wont give me my data plan, that i had signed up for because the deal has expired and there's nothing they can do. But the best part is you get a diffrent answer with everyone you speak to, and the most helpful people don't even work in the wireless department. There are many more details to this stroy but just typing this is making my blood boil
Matt
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