Quote:
Originally Posted by Rathji
The problem with that logic is they normally make you talk to a freaking computer for 20 mins before a person will get on the line. I think Bell has this wonderful lady computer that I just scream " I want to talk to a person" over and over again to, and in a few minutes she happily obliges.
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See I find when I actually just go through the steps its twice as quick than asking to speak to a rep a million times.
Also funny with Bell is if you ask for French you usually get someone that speaks better English than if you were to say English.
Everyone is going to have different experiences with a company when you are a company of that size. It's impossible to keep everyone happy.
However Rogers has been doing that "whoops we over charged you?" trick for many many years and will never expect it to change. This is why I would never sign a contract with any cellular company.