Quote:
Originally Posted by mykalberta
I dont consider HelpDesk to be an IT job in the sense of things. Those jobs go to the place with the lowest cost base, not the highest knowledge base, hence why these jobs are going to India, Brazil, Eastern Europe where the cost/knowledge ratio is out of whack.
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Depends on what you want your help desk to be. If you are only looking for a call centre, then you could haul a drug addict off the street and he'd succeed so long as he is able to read and follow a script.
If you want a service desk (that works), its gotta be in-house. People that know and have touched the equipment they are supporting. The company I worked for, now contracted too, found out what the difference between the two is the hard way.