I know I have pulled the manual from somewhere online before, so I could explain to my mom where a certain button was located on my remote.
http://www.shaw.ca/en-ca/CustomerCar...ntrolCodes.htm
I talked a TSR at shaw, she said if you can't figure it out from that page then you can call them and it is possible for them to talk you through it.
Shaw tends to have excellent customer service, unless you call them about complaining that you can't connect to the internet because you don't know how to turn on your computer.