[Nuje]

I apologize if I screw up. I don't believe the "customer is always right" line for a very good and simple reason. Have you ever stopped to think how many stupid people there are in the world? The customer's probably wrong a huge % of the time. That said, I don't apologize if it's entirely the clerks fault, but unless my service is really bad, I'm always polite. I'm not one of those people who start my tips at 15% (some start at 10 even) and tick a point or 2 off for every "mistake".