Its not a processing fee, basically in the west jet system they have to 're-book' the flights to get the new price without the surcharge. The $50 per person is the standard fee to change or cancel flights, its basically what is being done. If the fares are more expensive when you call then when you originally booked youre basically not saving a thing, but today I saved a guy 686 bucks because he booked way back in June, called about the surcharge but found him seat sales for the flights. He was basically losing it.
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