Quote:
Originally Posted by Ch40s
I'm not the type of person who "abuses" a return policy by refunding a product based on a small problem
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Abusing a return policy? Have you ever considered how these return policies and warranties work?
I bought a mouse about 2 years ago, and then a year later the scroll wheel broke. I had spent 100 bucks on the mouse but I didn't purchase the 15 buck replacement plan, because I figured it was worthless. No big deal. I went and bought another mouse. This time I figured 2 years for 15 bucks is a good idea, so I get it.
6 months later I drop it off my desk and the left mouse button breaks. Mouse is useless. I send mouse back, they send me my money back and i buy a new mouse. 4 months later, the dongle on the wireless mouse breaks right off. I take it back and get an across the counter exhange. I am using my new mouse that I have had for a month, and yesterday my scroll wheel jams up.
Tommorow I go and get a new mouse, no charge.
You might think this is abusing the return policy and the warranty I purchased, but think of it this way: Out of 100 people who bought the same product with the same replacement plan, how many have problems that require replacing? a dozen? Lets say 20, which I think is absurdly high, since any product that has a 20% self destruct rate needs to be taken off the market, but lets go with it.
15 bucks for the plan, 100 people, so they take in 1500 bucks. Even if you take into account full retail price, which we KNOW they don't pay, they have just given away 20 mice, at 100 bucks each, so they have lost 2000 bucks for a net loss of $500, if they take the mice at full retail.
Now, take into account that every single person who gets a new mouse gives them back the old one. Left mouse button broken, dongle smashed, cord cut in 2, scroll wheel mangled beyond repair. Even if they spend 20% of the value of that mouse in refurbishing it, and then sell it at 50% off, they are making 600 bucks off that. This brings our net profit at this point to $100.
So in addition to the profit they made on the initial sale, the profit they made on the return, since remember I did the math using Full retail value, they made an additional $100. Just for fixing my mouse that was broken and selling it to someone else.
You are getting bent over on every electronic purchase you make, because the 1 year manufacturers warranty works JUST like this plan does. You just don't have a choice on buying it like I did with my Product Replacement Plan from BestBuy. It is built right into the price.
Don't tell me for a minute that returning something that is broken is abusing a policy. Even though you said you didn't want that warranty coverage when you paid for it, doesn't mean it didn't happen.