Quote:
Originally Posted by Galakanokis
Had one major problem with these guys. I booked a return flight and hotel to Vegas with them about a year ago. Perfect flight times going and leaving.
About a month before the departure date they completely change the flight plans. Basically my Thursday 4pm departure to Monday 9am departure turned into Saturday 2am departure to Monday 5am departure. Big issues arose for me!!!!!!!!!!!!!!!!
I called and said the flight changes were unacceptable and that I wanted my money back and the flights I payed for were not what I was getting. Basically I wouldn't have paid for them if that was the deal. it turned into a huge fight with me having to threaten legal action for me to get my money back. It was down right brutal. All I wanted was something remotely close to what I had originally booked!
I don't mind small changes. But to go from 4 night 3 days to barely one night and one day and still charge the same amount is magnificently bad. They couldn't figure out why I was mad???
It might just be me but I will never use them again!
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Was it the airline which changed the flight? This would happen on occasion to my clients where I'd open my queues to find this particular dreaded queue where the airline has requested I confirm a new flight for a booked flight.
Airlines can do this, and do this on occasion, albeit not terribly often. When it happened we had to accept it or try to book something the client wouldn't be too screwed with.
It was always horrible, I had a real brutal one, where I had 5 people's flight canceled, then offered the next day (actually they just re booked the flight for them automatically), soon as I saw the changes I spent 2hrs on the phone with the airline, managed to fully refund the tickets (rare in the business) and rebook my clients for roughly the same price on another airline with another stop added in (no more direct flight.)
My clients were pissed when they found out, but at least they understood as a travel agent I was not at fault and that airlines can at times be morons. Oh well they got to vegas almost the exact same hours and actually got to stay another 4hrs in vegas!