Had one major problem with these guys. I booked a return flight and hotel to Vegas with them about a year ago. Perfect flight times going and leaving.
About a month before the departure date they completely change the flight plans. Basically my Thursday 4pm departure to Monday 9am departure turned into Saturday 2am departure to Monday 5am departure. Big issues arose for me!!!!!!!!!!!!!!!!
I called and said the flight changes were unacceptable and that I wanted my money back and the flights I payed for were not what I was getting. Basically I wouldn't have paid for them if that was the deal. it turned into a huge fight with me having to threaten legal action for me to get my money back. It was down right brutal. All I wanted was something remotely close to what I had originally booked!
I don't mind small changes. But to go from 4 night 3 days to barely one night and one day and still charge the same amount is magnificently bad. They couldn't figure out why I was mad???
It might just be me but I will never use them again!
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