[JohnnyB]

I'm not saying FS is legally responsible, but when did responsibility end at the boundaries of what is legally mandated? And certainly the woman also bears responsibility for her actions and ought to have been more careful. Still, the article makes it out that the FS managers are aware that their customers, particularly those buying the type of product she did, are being specifically targeted by criminals and they are aware of how the thefts are being performed, and how they can be prevented. The police have seen fit to address the issue with FS and one theft of that type had already happened that day. In a situation like this there is a social and moral obligation to inform a customer that they are likely going to be targeted by criminals, and how it can be easily avoided.

Informing customers of this will in no way do harm to their business either. Customers would appreciate the helpful action. What is more harmful to a business is showing disregard for customers simply not sharing that kind of information with them when it can have a direct affect on them.