Quote:
Originally Posted by Hack&Lube
I look at it complete the other way.
The employee and not the customer should always be right. Companies that value their employees and make them feel dignified and part of the business result in employees that give good customer service.
The reason you aren't getting any service is because people have pride and they have no personal investment in their demeaning work.
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I couldn't agree more, I've had plenty of awful cashier jobs.. I always was one of the better cashiers in terms of customer service because I had a high sense of pride in the store. As soon as I started getting treated poorly by management it immediately caused me to wonder just why I was working so hard for a company and manager who doesn't appreciate the extra effort or even care for that matter.
I've been fortunate here in Calgary to have employers who really value my work, the school I'm employed with quite often sends me flowers 'just 'cuz' and always notice the little extra things I put in, which gives me incentive to keep working with the pride for the company.