Why would anyone in the service industry give a rats ass about customers when they get paid minimum wage, have no job security and have to deal with moronic know it all customers all day long?
I'm pissed off as much as anyone about the state of service in Calgary. But it's a product of the market that has devalued customer satisfaction in favor of reduction in prices. Companies don't care if their customers are happy anymore, just that they buy lots and lots of cheap crap.
I have never once had a good experience in Walmart, and I highly doubt anyone else ever has either. And yet, people will still line up 50 deep at the 2 open cashiers just to save 30cents on their socks.
My solution has been to find smaller end stores that meet my needs. I avoid large distributors as much as can be done these days and have found that despite the higher prices, I spend far less then I did and am happier for it.
Chances are, if the person you are dealing with behind the counter has a personal stake in the business, you're going to get good service. Plus it helps to develop a relationship with them too.
Buy local, be happy.
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