Quote:
Originally Posted by dubc80
Amid all the brutal customer service stories, I'd like to commend Bow Cycle for having awesome customer service.
Everytime I go in, there are sales staff who have a lot of product knowledge and answer all my questions. Ive also noticed there are plenty of service staff working away on the dozen of bikes in there for tune-up or replacement parts.
I guess that's what happens when you hire people passionate about their job, not just anyone who can wear a uniform and show up for their shift on time.
I dropped two bikes off there at different times this summer and both times the bike was ready for pick-up exactly when they indicated. In addition, about 2-3 days after I picked up the bikes someone called me to ask how the bike was and if the tune-ups/repair was sufficient.
Gold star to Bow Cycle. Buy your bikes there!
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I went to buy a bike at Bow Cycle, which is on the other end of the city for me. The model I wanted was not on the floor, it was in the basement. No offer of going to get it for me. I bought my bike elsewhere.