I manage a retail store and when I first took over the store in May; it took me 2 months to find some decent employees.
Does everyone here want service or GOOD service?
I've walked out of Walmart a few times because of the line up (I shouldn't be shopping thee anyways...
)
Last weekend I was went to Purdy's on my break and asked for a scoop of ice cream in a cup and the girl gave me a tablespoon of ice cream. The price of the spoonful came to $3.10!!!! I asked her if that was it and she gave me this stupid smile and shrugged her shoulders. So instead of just refusing to go back (like I have done with Peoples Jewellers, A&W and The Keg) I decided to write an email outlining my concerns... this is what they wrote back to me:
"Thank you for your email. We appreciate hearing customer feedback. We
are sorry to hear of your disappointment in our ice cream sizes. We
have standard sizes of ice cream that all staff have been trained to
scoop to.
Our regular cone price is based on 1 scoop, weighing approximately 95g.
Our large cone price is based on 2 scoops, weighing a total of
approximately 150g. If you are ever unsure whether you are receiving
the correct amount, our staff are able to weigh the cone for you.
I have passed your comments on to the district manager of our South
centre store, who will remind them of proper scooping procedures that we
have in place, and how to make sure our customers are getting value for
their dollars."
So the morale of the story is: don't waste your time writing the letter... they don't care because they already got my $3.10.