That sucks. My only time dealing with insurance was a car accident lately where it was the other drivers fault. The insurance company (ING Canada) was great to work with and helped out alot. I have heard horror stories of dealing with insurance companies but this wasn't the case with my file. At the end of the day, no one was hurt which was the big thing.
Hopefully in your friends case, the insurance company is easy to deal with providing funds for temporary residence. Also, glad to hear that no one was seriously hurt. At the end of the day homes can be rebuilt.
Also, I wonder if the parents of these kids could be charged if the fire turns out to be started by these kids. Parents need to be accountable but whether there is a law is a different story. I am guessing not.
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