Good thing I'm taking Red Arrow this weekend....
couple thoughts:
From PSYC courses, the first thing that happens in a tramatic situation is that you freeze. Your brain is trying to make sense of an irrational situation. I'm sure the passengers on the bus are thinking in hindsight how they could have tackled the gunman or shot him with perfect accuracy if they had some sort of gun on them. It's flight or fight, and people normally go with the flight reflex unless you have been trained to react in high pressure situations (SWAT, military,..etc) or you have a bond or relate to the victim (family, rescuing a child or older person)
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