It's been two months and
6 separate attempts for me trying to get Shaw to port over my phone number from Telus.
After multiple conversations with both providers, I am left with nothing but bitterness towards each one. Until recently, my Team Lead at work had a few friends in the Digital Phone dept. at Shaw from when he worked there. He said that it can be a mess there. For example, they have 3 separate software systems. Some of it ties into each other, other parts require manual checks by support staff in order to ensure things get done properly. In short, the system is poorly designed and run by monkeys.
The various excuses I have received from Shaw:
- The address was incorrect
- The order wasn't submitted
- We didn't receive confirmation from Telus that we could port the number
- We are god damn fools and don't know anything
So yeah, the grass is not always greener on the other side. From the people I have spoken to in the Ports department at Telus, they actually sound like they have an idea of is going on, so I am sure at this point it is Shaw where the ball is getting dropped.
I had enough of it after the 6th failed attempt last week and am going back to Telus for my phone service. I need a phone and I want to retain the number we have had for the last 4 years. Shaw's customer service has been very below average thus far.
I will keep Shaw for the internet though, as it is so freakin fast, I still can't believe it. I was hitting over 600KB download last Friday night
It might be nice to have one bill, but here is how my services are going to break down:
Internet - Shaw
Phone - Telus
TV - Bell
I've had good and bad with all three providers.