Quote:
Originally Posted by Prottotype
Shaw is notorious for 'blackouts' with their TV and more so internet. I've been having problems with my HD service, not only the quality (noise cut outs, pixilation) but with the hardware as well. My internet cuts out every so often as well.
But... I will not go back to Telus. I find with every mistake or issue I have with Shaw, their customer service makes up for the problems. I can talk to someone right away, and they make it feel like it's something they did, not something I did. Telus will try and not fix or charge you for something first, unless you put up a stink. Shaw is quite the opposite, in my dealings with them.
For what it's worth, but for all the bad times, I'd still stick it out with Shaw.
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This echos my experience with Shaw and Telus. I find that moneywise what they offer is comparable. However the service department in Shaw is lightyears ahead of Telus. Shaw believes in retaining customers through customer service whereas Telus believes in roping in unsuspecting new clients in on promotional pricing and signing them up with a bundled service for a long period contract time. Telus won't lift a finger to provide service to existing clients, except within six months of expiration of their contracts. At that point they try to sweetheart customers into signing up for another contract by offering deals, and other incentives to keep you around. I recommend not falling for those deals as when your first problem arises after re-upping they return back to stonewalling you.
It appears the corporate strategy at Telus is to ensure stable cashflows over multi-year periods. If they have to undercut their prices to keep existing customers or acquire new customers they will, but to maintain their margin they clearly underweight resources to their service departments.