Shaw is notorious for 'blackouts' with their TV and more so internet. I've been having problems with my HD service, not only the quality (noise cut outs, pixilation) but with the hardware as well. My internet cuts out every so often as well.
But... I will not go back to Telus. I find with every mistake or issue I have with Shaw, their customer service makes up for the problems. I can talk to someone right away, and they make it feel like it's something they did, not something I did. Telus will try and not fix or charge you for something first, unless you put up a stink. Shaw is quite the opposite, in my dealings with them.
For what it's worth, but for all the bad times, I'd still stick it out with Shaw.
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