We had this problem too, back in May. The person who bought the gift for us had to call the Bay or go in (I can't remember) but it was a bit of a fight. They demanded cash back and refused to be offered a gift card. They essentially told them that the item that was unavailable was what they wanted to get us, and if they didn't have any here they were going to buy it somewhere else. They told them that the shouldn't have sold it to them if there weren't any. Anyways, eventually it worked out and they went to Sears anyways. So my advice is for the people who bought the gift to contact Home Outfitters and demand their money back.
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