wow.. that sucks.
I live in a building that is self managed and it works very well! After hearing many stories like this, I am very thankful that it is self managed.
Unfortunately you have no choice but to bring it to your boards attention and just hope that other people have had issues and perhaps they would consider changing companies.
You could also try contacting a news station that does stories on bad business's. Might be a shot in the dark but who knows.
Finally, maybe try contacting the better business bureau. It's there job to research companies like this.
again... that really sucks.
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