I posted the number to call in Ken's thread. If you don't get the response you were looking for, send an email to
sjobs@apple.com. Doesn't get to Steve but it does get read and I've had some pretty high ups in Apple Canada call me as a result.
Apple is always been great to deal with when the could have just as easily said tough ish. I've really had bad luck with a lot of the Apple products I've bought recently but the always back them up even if they don't technically have to.