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Originally Posted by calculoso
If the only choice is a 'get' or 'no get' situation, with no flexibility, then yes they do make you pay to get it. Obviously that's the way the market goes.. but there is also a Customer Friendly option - provide options at varying price points.
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Exactly, you still have the choice to have a cell phone or not to have a cell phone. Every telecom company in Canada has plan options from $20-$300+/month. How YOU decide to use your phone is up to you, is it Rogers/Bell/Telus' fault that they want to make a profit? No. Is it their fault you feel the need to surf facebook while walking downtown? No.
You also have the choice to buy a Chevy Colbalt for $13,000 or a Porsche 911 for $60,000 or walk for free.
Just like a phone plan you have a choice on what services and features you want on your phone or even if you want one.
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With the way the 'market' is, especially with Rogers, you'll be waiting for a heck of a long time. They're finally getting it a bit more with their data plans, and flex packs (etc), but they are still way out of whack compared to the rest of the Canadian market (forgetting the rest of the world).
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You speak of the rest of the world getting such a better deal...please provide some proof.
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If Rogers wanted to have more of a customer base, they easily could. I don't think it's THAT important to them.
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Really, growth is not important to a company? That is the weirdest business sense I have ever heard and I hope you don't plan on running a company anytime soon because I could see, as CPers would say, an "EPIC FAIL"
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Except when Costco is 100 KM away, you really don't have an option. Complaining doesn't do anything, much like with Rogers.
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It may have been a poor example but I was just trying to make a point that companies with 9X the customer base have a better chance of offering lower prices to their customers.