I also understand your frustrations with broken phones. I'm also with Telus and my phone broke less 4 months in. To send it in is free to get fixed but the loaner phone they want to give me... HAH its a joke.
Anyways, the problem moreso lies with CDMA phones since you can't just swap out a sim card. The market is pretty saturated with Sim card phones so its pretty easy to get a replacement unlike CDMA which is linked to the carrier.
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