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What if you had broken your phone six months in? What exactly is the limit on having Telus replace your phone for you after they've already discounted one once, just so you'll renew? I understand the thought process in wanting a second discount and getting it for nothing because you already have a contract, however the world just doesn't work that way. I'm sure Telus does want to retain their customers, but understand this: If they give you a new phone every 1.5 years and you sign a 3 year contract every time, in 6 years you will have signed 12 years worth of contracts and had 4 free phones...
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i just want a way to replace my phone that is more reasonable then 150 dollars. i don't need a free replacement, just a reasonable price.
telling me that 150 dollars is the cheapest way to solve this problem does not make me a happy customer. i just need a basic phone, how can that be so expensive??
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I'm sure Telus does want to retain their customers, but understand this: If they give you a new phone every 1.5 years and you sign a 3 year contract every time, in 6 years you will have signed 12 years worth of contracts and had 4 free phones...
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i would question the ethics of selling a phone that is going to last 1.5 years on a 3 year contract without informing the customer ahead of time.