Quote:
Originally Posted by TanguayFan
i completely understand this. however when a customer comes in who is already on a 3 year contract you generally want to retain that customer. charging them 150 dollars so they can continue using that contract isn't a good way to get them to renew when that time comes.
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What if you had broken your phone six months in? What exactly is the limit on having Telus replace your phone for you after they've already discounted one once, just so you'll renew? I understand the thought process in wanting a second discount and getting it for nothing because you already have a contract, however the world just doesn't work that way. I'm sure Telus does want to retain their customers, but understand this: If they give you a new phone every 1.5 years and you sign a 3 year contract every time, in 6 years you will have signed 12 years worth of contracts and had 4 free phones...
If you don't like the contract system, buy a phone outright. Buy a Pay and Talk starter kit (keeping in mind you won't get the activation bonus) and throw it on to your account. Cheaper phone that way and, you're not extending your contract at all.