I'm having the exact same problem and Shaw came out the next day to investigate. They chnaged some of the connections in the house as well went out to the box on the street and changed some connections there. The problem has gotten better but still happens on a less frequent basis. I have them coming out to do switch my phone and internet to shaw and I'm thinking I'm going to get them to bring a new box.
Just curious, did you happen to buy your cable box from Best Buy?
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