Quote:
Originally Posted by FFR
This is more of a bad timing thing...but I work in a hotel reservations department and a lady calls and says her husband booked a hotel room for the end of June and she needed to cancel it. So I pulled up her reservation and following standard procedure I asked for the reason for cancellation. We ask this because we want to know if you're cancelling becuase you hate our hotel, or found a better rate somewhere else or whatever...Anyways, so I ask and she goes..."His death...my husband passed away..."
And then foot inserted in mouth. I mean, I know I wasn't going to know what she was going to say but I felt terrible...All I could manage to say was I'm so sorry to hear that. And promptly cancelled her reservation.
|
Did that job require you to be psychic? Because I don't see how you could have known that.