I don't get too upset about 'service' at retail places or movie theaters unless it's insanely awful. My philosophy is that I want to have as few tedious, exhausting, meaningless conversations with people as possible. It's just the same meaningless drivel place after place ... self-serve and pay-at-the-pump for me, in fact, any time I am able to complete some transaction myself I take it.
It's places where I might need some real assistance that I get upset about poor service ... when I got my HDTV the girl at Bell created an order and then didn't release it or something, so my wife took the day off work (costing us $160) and the guy never came ... amazingly when it got resolved, the Bell agent:
A) spoke English
B) was friendly
c) gave me more than I asked for in terms of credits
D) actually pulled through with said credits
I am an ex-TELUSer as well, and I'll tell you what, that was a fata-ed up business. Both sides - the union and management, disgusting. A completely dysfunctional situation. I hated my time there ... literally counted down in 15 minute increments 'till my next break ... lunch ... break ... home. Thank goodness I enjoy my job now, so Sundays aren't spent dreading Monday. I'd never, ever suggest to anyone that they work for that company.
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