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flip · 06-17-2008, 03:56 PM

So time for my crappy service story.

so i bought an IPOD about 16 months ago from Future Shop, because I use it A LOT i bought 2 year PSP (warranty from FS). Like all other warranties it didn't cover physical damage.

Sure enough 2 or 3 weeks ago my IPOD stops working. It wouldn't take a charge and after sitting on the "please wait battery low" screen for hours I tried to reset. then i get the unhappy face scree.

Now my IPOD has had a rather large dent on the back since about 2 weeks after i bought it.

So i bring it to FS and they inform me that if it's the battery its no big deal and i say i think it is because it wouldn't charge. then they make me sign something that says if it is physical damage they are going to charge me $40 for their effort and of course because it couldn't have been physical damage (other than the dent i treat my ipod well) so i sign it.

I go to pick it up like 4 days ago and they tell me that because of said dent they refused to fix it at the tech centre that they send it to and that they want $40 from me because it was physical damage.

I inform them it was the battery and they tell me that even if the dent wasn't the problem they wouldn't have fixed it anyway because the dent was considered physical damage. Now i am more inclined to say the tech's used the dent as an excuse not to fix it.

After arguing for about an hour, they waive the $40 and i leave in a huff. SO when i get home i check on the internet on how to open one's ipod. When i open it i realize that the dent didn't even really transfer through and it wasn't even near the effing HD.

So basically it was almost certainly the battery, or some other non-physical damage problem and they used the dent to say that it was a dent in the HD.

Yeah cept I checked and it wasn't. Now i had thought about buying a new battery on my own and replacing it to see if it worked. Because then i could really bithc out the FS people but i got a good deal on a newish 80GB ipod yesterday and decided to just never shop at Future Shop again.

06-17-2008, 03:56 PM	#68
flip Lifetime Suspension Join Date: Mar 2007 Location: Sec 216 Exp:	So time for my crappy service story. so i bought an IPOD about 16 months ago from Future Shop, because I use it A LOT i bought 2 year PSP (warranty from FS). Like all other warranties it didn't cover physical damage. Sure enough 2 or 3 weeks ago my IPOD stops working. It wouldn't take a charge and after sitting on the "please wait battery low" screen for hours I tried to reset. then i get the unhappy face scree. Now my IPOD has had a rather large dent on the back since about 2 weeks after i bought it. So i bring it to FS and they inform me that if it's the battery its no big deal and i say i think it is because it wouldn't charge. then they make me sign something that says if it is physical damage they are going to charge me $40 for their effort and of course because it couldn't have been physical damage (other than the dent i treat my ipod well) so i sign it. I go to pick it up like 4 days ago and they tell me that because of said dent they refused to fix it at the tech centre that they send it to and that they want $40 from me because it was physical damage. I inform them it was the battery and they tell me that even if the dent wasn't the problem they wouldn't have fixed it anyway because the dent was considered physical damage. Now i am more inclined to say the tech's used the dent as an excuse not to fix it. After arguing for about an hour, they waive the $40 and i leave in a huff. SO when i get home i check on the internet on how to open one's ipod. When i open it i realize that the dent didn't even really transfer through and it wasn't even near the effing HD. So basically it was almost certainly the battery, or some other non-physical damage problem and they used the dent to say that it was a dent in the HD. Yeah cept I checked and it wasn't. Now i had thought about buying a new battery on my own and replacing it to see if it worked. Because then i could really bithc out the FS people but i got a good deal on a newish 80GB ipod yesterday and decided to just never shop at Future Shop again.