One day, during the three weeks I did blackberry support because nobody else could, I received a message on my blackberry from a known trouble maker of a user... "Hey, I won't be coming into the office on Monday. I think I got this issue [with the blackberry] figured out. Fixed it faster than those morons would have anyway."
I realized right away that myself, and the IT department were the "morons" in question, and that he sent that message to the wrong number.
I replied to his message with a simple "I'm glad to hear you got your issue fixed. In the future, however, please ensure that you are sending messages to your intended recipient, thanks."
About 5 minutes later, I got a call from said user where he tripped over himself trying to create any excuse he can think of for why his message was worded the way it was.
He left the company within three weeks of that.
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