[Igottago]

I would add the absolutely assinine experience I had with TELUS last week, but I'm sick of talking about it, so I'm not going to. Basically I had to call them at least once a day, usually twice, for about 8 days, and on most occasions spent an average of 1/2 hour on the phone to get things fixed.

Any company that has a call center customer service approach seems to be terrible recently. And the bigger the organization, the worse the problem is. I used to work in a call centre so I know how often the buck gets passed, and its a little disheartening to see these companies treat their customers like dirt.