[CaptainCrunch]

Honestly, coaching is not going to work at this time because you've fallen through on promises, and anything that you say is going to come across as hypocritical.

I guess, I need to understand what her role is, is she sales? Is she some kind of administrator? Is she just being unpleasant in this instance, or is it a every day occurance.

I think people don't have an understanding of personalities, we all want our office to be filled with nice understanding people, and we look at the bargers, or demanding people as bitchy or uncomprimising.

Believe me, inside of my nice guy exterior, lurks bossy, demanding and barger. Don't make a promise to me that you can't or won't keep. don't promise me priorities then not do it, I can be pleasant up to a point, but you ask my bosses and they'll say the same thing, that they hate the fact that I track every commitment that I make, and every commitment that they make to me, and I make sure that things are carried through on. Work is work, don't make promises that you can't or won't keep.

Your employee is frustrated.

Before you can coach her, you need to finish what your suppossed to be doing for her, or assign those tasks to someone that will. Then you need to apologize for not living up to your commitment.

Then you can coach her very nicely on her personality if she's causing disruption in the office.

I think there is a coaching opportunity on both sides her.

But I can understand why she's frustrated because she can't hit her deadlines or commitments, and its doubly frustrating because your her boss.

Sorry if this pisses you off, but when you post something like this on the board, 9/10 your going to get a pretty straight answer.