So I had to go to the office to finish the call and I found out what the deal is...
Last year, when I paid them the $10.82 that I owed them, they told me that it was all settled. Like an idiot, I never followed up on it. They turned around and revoked the credit they put on my account and sent me a new bill (even though I had my billing address changed) stating that I owed them another $149 because they changed their mind about waiving the early cancellation fee. Of course, they sent it to the address I lived at 3 years ago and I never got the bill and therefore never acknowledged it and it then went to collections.
Now they're telling me that since it's already in collections, they have nothing to do with it and I have to deal with the collection agency.
This is so ridiculously frustrating.
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