Totally agree if that was actually what happened. I doubt that his version of events is in fact the complete truth, but if it is it was totally inappropriate, and in fact illegal.
But the earlier statement about him being like any other customer is incorrect, he is receiving a privilege as a guest of an employee. He should still be treated well, but he does not have the same rights as a customer (can be bumped, gets whatever seat is remaining if any are left, only gets food if there is enough, etc).
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