Quote:
Originally Posted by Ryan Coke
WestJet doesn't serve nuts anymore, but we never guarantee anything-as others have said, you can't control what anyone else has with them.
There is definitely some problems with the families story here--they bought a ticket, planned a trip, went to the airport, checked in, then went to the gate agent and then and only then did they insist that the flight remain nut free, and were given such a guarantee. Why didn't they ensure this much earlier, and why did they rely on one gate agents supposed guarantee (well outside her/his scope of authority) for their sons life?
Sounds like child welfare should sue the family for recklessly putting their child in harms way.
|
Perhaps I read the families story incorrectly but I believe notifying and checking with the gate agent was teh THIRD person they asked and the third person to assure them they would not serve peanuts. The first was teh booking agent when they bought the ticket.
If that is indeed the case, allergy debate or not, the airline is in the wrong.