WestJet doesn't serve nuts anymore, but we never guarantee anything-as others have said, you can't control what anyone else has with them.
There is definitely some problems with the families story here--they bought a ticket, planned a trip, went to the airport, checked in, then went to the gate agent and then and only then did they insist that the flight remain nut free, and were given such a guarantee. Why didn't they ensure this much earlier, and why did they rely on one gate agents supposed guarantee (well outside her/his scope of authority) for their sons life?
Sounds like child welfare should sue the family for recklessly putting their child in harms way.
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