Complete insanity. How is Bell even in business? It's as though they test how badly they can f*** up your service and/or bill before you go postal on them.
And don't even bother mentioning that you already explained the situation to someone else, because that person didn't write it down. God forbid there should be any co-operation between the employees.
FFS, as I was driving home this evening (still fuming from my meeting at the bank today), I saw a dude in an electric wheelchair booting down the street and a woman in a conventional wheelchair pulling a Marty McFly, hitching a lift. I thought "If only Bell was as competent as these fine folks"...
Seriously, Bell is far and away the WORST company I've ever dealt with. I pity you, jammies. Walking in to the office every day must feel like drowning or suffocating. Thanks for validating my story, though. You know that a company is a f*** up of an entity when it's own employees marvel at it's stupidity.
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